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Friday, 12 February 2010

Outlook 2003 Issue : Meeting / Calendar Reminders are NOT Working / Showing

Are you receiving the error …
"There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence for this appointment."
… instead of showing reminders???
I found some bits and pieces around the net with some Outlook switches to try – I tried them with no success (the full process shown below)
In the end, it was resolved as follows:
  1. Start Outlook
  2. After a few seconds, the error comes up (instead of reminders)
    "There was a problem reading one or more of your reminders. Some reminders may not appear. Cannot locate recurrence for this appointment."
  3. Click on Calendar View (so you can see your calendar)
  4. Select ‘View’ > ‘Arrange By’ > ‘Current View’ > ‘Recurring Appointments’

    lect ‘View’ > ‘Arrange By’ > ‘Current View’ > ‘Recurring Appointments’
  5. Check the list
  6. You may notice appointments that have no 'Recurrence Pattern'

    You may notice appointments that have no 'Recurrence Pattern'
  7. Delete all entries without a 'Recurrence Pattern'
    (Warning…they will be gone after you delete them.  Keep note of the details so you can re-add them later. Sorry to state the obvious.)

    Delete all entries without a 'Recurrence Pattern'
  8. Close Outlook
  9. Restart Outlook
  10. Wait a minute, the 'Reminders' dialog box should came up as expected now.
  11. Solved
Hope this helps!!!
PS. Here is the bulk of the troubleshooting process, that I took to resolve this issue. As you can see, I could’ve skipped steps 1 to 4 inclusive.
One thing I didn’t try, which could also have solved the issue, was to rebuild the Outlook profile using the mail Control Panel. I’m pretty sure I read on forums that it didn’t work for this problem anyway – but if this fails, you could try it.
  1. Restarted PC, no change
  2. Closed Outlook
  3. Start > Run >
    "C:\Program Files\Microsoft Office\Office11\Outlook.exe" /cleanreminders /cleanprofile /cleansniff
  4. Outlook started, then after a few seconds, the error came up again.
  5. Clicked on Calendar View
  6. Selected ‘View’ > ‘Arrange By’ > ‘Current View’ > ‘Recurring Appointments’
  7. Checked the list
  8. There were several appointments that had no 'Recurrence Pattern'
  9. Deleted all entries without a 'Recurrence Pattern'
  10. Closed Outlook
  11. Restarted Outlook
  12. Waited a minute, the 'Reminders' dialog box came up as expected.
  13. Solved
*** Additional info [if the above doesn't immediately solve your issue] provided via a comment from "rmhle" ***
 "Nearly worked. Eliminating entries without recurrence info was not sufficient. I had to remove the properly titled entry even though it appeared to have recurrence info. Then it worked."


DISCLAIMER: As always, you take this advice at your own risk. This was solved in a production environment. The end user was prepared to re-create the 5 or 6 entries which I deleted. There may be other ways, to resolve the issue,  that don’t involve deleting the entries – but it ended up solving the problem in this case – and therefore may help you if you are at whit’s end.  Bzzzt
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